Privacy Policy

Welcome to PBN Maligai – Dharapuram ("we", "us", or "our"). We respect your privacy and are committed to protecting the personal information you share with us through our mobile application and related services. This Privacy Policy explains what information we collect, how we use it, when we disclose it, and how you can contact us.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Information you provide: name, phone number, email address, shipping/billing address, and order details when you place an order or create an account.
• Payment information: We do not store full payment card or banking details on our servers. Payment processing is handled by third-party payment processors (e.g., Razorpay, Stripe, PayU, or similar). Please review the payment provider's privacy policy for details on how payment data is processed.
• Device and usage information: device model, operating system version, app usage statistics, crash reports, and performance information that helps us improve the app.
• Location information: Include only if you use location services. If your app uses location for delivery or store finder features, you must explicitly request permission and state how location data is used.
• Log and diagnostic data: information that your device sends when you use the app, such as IP address and error reports.

2. How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders, including delivery and returns.
• Communicating with you about your orders, account, and customer support inquiries.
• Improving and personalizing the app experience, and monitoring app performance.
• Complying with legal obligations and preventing fraud.
• Sending promotional messages only if you opt in; you may opt out at any time.

3. Sharing and Disclosure

We will not sell or rent your personal information. We may share information with:

• Service providers: third parties who help operate our app (payment processors, delivery partners, hosting providers, analytics providers). These providers are contractually required to use your data only for the purposes we authorize.
• Legal and safety: when required by law or to protect our rights, we may disclose information to comply with legal processes or to prevent fraud or other illegal activities.

4. Third-Party Services & SDKs

We may use third-party services (such as analytics or advertising SDKs). These third parties may collect usage data according to their own privacy policies. Examples include Google Analytics, Firebase, and advertising SDKs (e.g., AdMob). We recommend reviewing the privacy policies of these providers for details.

5. Cookies and Similar Technologies

We may use cookies or local storage to store small pieces of information on your device to improve app performance and remember preferences. You can clear app data or uninstall the app to remove this information.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce agreements. When no longer needed, we will delete or anonymize your data.

7. Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. If a data breach occurs, we will follow legal requirements to notify affected users and authorities when required.

8. Children’s Privacy

Our app is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us and we will delete it.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, please contact us using the details below. We may ask for information to verify your identity before responding.

10. International Transfers

If we transfer personal data outside your country (for example to cloud providers), we will take reasonable steps to ensure that it is protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the updated policy in the app and update the effective date above. Significant changes will be communicated where required by law.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

PBN Maligai – Dharapuram
Email: vijay@adwayit.com
Phone: +91 98940 35219
Website: https://adwayit.com/